UAE health ministry launches e-system to report malpractices in private facilities

An electronic system has been rolled out by the UAE's ministry of health and prevention to file complaints about private medical facilities.

Patients can report medical malpractices as well as administrative errors through the system, which was introduced at GITEX Technology Week.

It allows individuals to track the status of their complaints until a final outcome is entered by a neutral medical committee.

The new system also makes it easier to transfer medical records and files to the ministry while maintaining full confidentiality.

"It allows all individuals, whether residents or visitors, to file a complaint on private health facilities together with all the supporting evidence," said Dr. Hessa Mubarak, Director of Health Empowerment and Compliance Department at the Ministry.

"A neutral medical committee will subsequently be formed to investigate the incident and hear both parties, as well as assess the medical procedures followed by the doctor. A report, then, is submitted to the Medical Licensing Committee to take the appropriate action," she added.