Revealed: Customer service score of Dubai government agencies

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We now know how government entities in Dubai are faring when it comes to customer service.

The best and worst-performing departments have been revealed, thanks to the Customer Happiness Index and mystery shopper surveys carried out last year.

Dubai Electricity and Water Authority (DEWA) topped the index with an approval rating of 90.1 per cent, followed by the Roads and Transport Authority (89.3 per cent) and the Dubai Health Authority (88.6 per cent).

At the bottom of the list were Dubai Public Prosecution (77.8 per cent), Dubai Land Department (79.6 per cent) and Dubai Customs/Dubai Culture (81.8 per cent).

All under-performing entities have been handed two weeks to submit a plan to improve their ratings.

His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Dubai Crown Prince and Chairman of Dubai Executive Council said that he would "personally follow up" on the progress reports.

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