Retailers need to use technology to better enhance their customer service. That’s according to a study revealing there’s been too much of a focus on e-commerce platforms and that’s taken away from the in-store experience. The study identified that more than one-third of shoppers believe they are better connected to real-time information than in-store associates. Mark Thomson, retail industry director EMEA, Zebra Technologies who conducted the Global Shopper Study explained to ARN what issues retailers are facing.
Listen
Four injured in drone incident near Dubai International Airport
UAE responds to incoming missile, drone threats from Iran
Dubai extends truck movement permit to March 22
UAE responds to new wave of missile threats
Expo City Dubai hosts iftars for UAE armed forces, families
UAE cracks down on price hikes for essential items
Etihad Rail Freight keeps UAE supply chains moving
