Dubai Ambulance clocks record-breaking response time in 2023

The Dubai Corporation for Ambulance Services responded to more than 235,000 emergency call-outs in 2023, achieving a record average response time of 7.5 minutes, a 13 per cent improvement on 2022 figures.

In 2023, the Corporation received 205,200 reports involving a range of cases from minor to critical. Over the course of the year, it provided medical care to 235,394 individuals, which included emergency transportation for 69,647 cases and 26,816 non-emergency cases to both government and private healthcare facilities. Additionally, on-site healthcare services were rendered to other cases.

The organisation also reported it helped to save the lives of 90 people who had cardiac arrests in the past year.

Throughout the year, they covered 42 major events across Dubai, clocking a total of 5,000 hours. These included significant occasions such as Eid celebrations, New Year’s events, local and international races, exhibitions, and global conferences.

Dubai Ambulance introduced 12 new ambulance points last year, bringing the total to 133, strategically distributed across Dubai.

The corporation's workforce consists of 1,375 personnel, including emergency doctors, paramedics, emergency medical technicians, and emergency responders.

The Chairman of the Board of Directors of the Dubai Corporation for Ambulance Services, His Excellency Awad Saghir Al Ketbi, said the organisation had become a global leader in ambulance and emergency medical services driven by its goal of protecting the lives of members of the community.

Al Ketbi credited Dubai’s leadership with placing the highest priority on continuous improvement of healthcare services in Dubai, in line with the emirate's strategic plan to meet and address the needs of the community.

He said the organisation's efforts to promote gender equality meant women now constitute 21 per cent of their total workforce.