Retailers need to use technology to better enhance their customer service. That’s according to a study revealing there’s been too much of a focus on e-commerce platforms and that’s taken away from the in-store experience. The study identified that more than one-third of shoppers believe they are better connected to real-time information than in-store associates. Mark Thomson, retail industry director EMEA, Zebra Technologies who conducted the Global Shopper Study explained to ARN what issues retailers are facing.
Listen
UAE sends 38 aid trucks to Gaza through Rafah crossing
Over 400 fines issued as Dubai cracks down on jet ski violations
UAE conducts Gaza airdrop in joint mission with Jordan
UAE to 'immediately' resume Gaza aid airdrops as crisis deepens
Over 395 million rides taken on Dubai public transport in first half of 2025
Samira Abdullah Al Ali is Dubai Police's first female Brigadier
'Dubai chocolate' product linked to US salmonella outbreak not sold in UAE
UAE ranked world’s safest country
