Dubai Airports takes customer support to next level

Passengers travelling through Dubai International (DXB) now have access to an 'always-on' customer contact centre, providing 24|7 support and updates through multiple platforms.

The new contact centre blends live and technology-enabled services for travellers to access support via phone, email, live chat, social media on @DXB and @DubaiAirports platforms, as well as WhatsApp for business, which is coming soon.

Dubai Airports began testing the new integrated DXB service earlier this year to ensure seamless operations and guest support.

It offers 24|7 bilingual support as well as the most updated and consistent information across all channels, including automated flight status check without having to speak to an agent.

When needed, automated routing is available to key DXB partners including Emirates, dnata, the General Directorate of Residency & Foreigners Affairs (GDRFA), Dubai Customs and the Road and Transport Authority.

“The new DXB contact centre exemplifies how Dubai Airports is making significant enhancements to the guest experience at every customer touchpoint. It is our commitment to deliver a best-in-class guest experience with every conversation while creating a safe, smooth, fast, and enjoyable journey,” said Paul Griffiths, CEO of Dubai Airports.

DXB guests can access the customer contact centre through the following:

• By calling 04-224 5555
• Via email at customer.care@dubaiairports.ae
• On webchat through the Dubai Airports and DXB&more websites
• Through @DXB Facebook, Instagram and Twitter channels
• Through @DubaiAirports Facebook, Instagram and Twitter channels
• Through a verified WhatsApp account at 04-224 5555 (coming soon)

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